Hope this helps because I know how frustrating this was for me and how little info was out there on how to fix this. For more information about NVDA shortcuts, please check Start > Program. If you are using Firefox browser go to options and click on content and make sure Play DRM content is checked off. The most common messages are Activation Server Error or Connection Error, which. LAST PIECE OF IMPORTANT INFO.MAKE SURE ALL THE PROGRAMS AND YOUR NOOK ARE REGISTERED UNDER THE SAME E-MAIL ADDRESS AND NAME. When you take the book out it will ask you which program you want to use choose Adobe Digital Editions
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